1. Introduction
Web Gem Creative Studio ("Web Gem," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through webgemstudios.com (the "Site") and our services, how we use it, who we share it with, and the rights you have over your information.
2. Information We Collect
We collect the following categories of information:
- Information you provide. When you fill out our contact form, book a call, email us, or use our chat widget, we collect your name, company, email address, phone number, and any details you choose to share about your project.
- Automatically collected information. When you visit the Site, our hosting provider and analytics tools may log standard data such as your IP address, browser type and version, device type, referring URL, pages viewed, and timestamps.
- Cookies and similar technologies. We and our service providers use cookies, local storage, and similar technologies to operate the Site, remember preferences, measure traffic, and improve performance.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes, proposals, and services;
- Operate, maintain, and improve the Site and our services;
- Send transactional messages such as project updates and invoices;
- Analyze traffic and usage patterns to improve user experience;
- Comply with legal obligations and enforce our Terms of Service;
- Protect the security and integrity of the Site.
4. Legal Bases (EEA/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases: your consent, the performance of a contract with you, compliance with our legal obligations, and our legitimate interests in operating and improving our business.
5. How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers who help us operate the Site and our business — including hosting, email delivery, analytics, customer-relationship management, and chat widget providers — under appropriate confidentiality obligations.
- Legal compliance when required to comply with applicable law, regulation, legal process, or governmental request.
- Business transfers in connection with a merger, acquisition, or sale of assets, in which case information may be transferred as part of the transaction.
6. Cookies and Analytics
We may use first- and third-party cookies for essential Site functionality, analytics, and to power features like our chat widget. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.
7. SMS / Text Messaging Program
Web Gem Creative Studio operates an SMS/text messaging program to communicate with current and prospective clients about their projects, inquiries, appointments, and related business updates.
Opt-in. You may opt in to receive text messages from us by (a) providing your mobile phone number through our contact form, booking form, or other web forms on the Site and checking the box (or otherwise affirmatively indicating) that you consent to receive SMS messages from Web Gem Creative Studio; (b) sending us a text message first; or (c) verbally or in writing providing your number and requesting that we contact you by text. Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services.
Message frequency. Message frequency varies based on your interaction with us, but you can generally expect to receive approximately 2–6 messages per month. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out and help. You can opt out of the SMS program at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you a confirmation message and you will no longer receive SMS messages from us. For help, reply HELP or contact us at info@webgemstudios.com.
Sharing of mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use and sharing of your information is governed by the rest of this Privacy Policy.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or dispute-resolution purposes).
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on where you live, you may have rights under applicable privacy laws (including the GDPR and the California Consumer Privacy Act), such as the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at info@webgemstudios.com. We will respond within the timeframe required by applicable law.
11. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. International Transfers
We are based in the United States, and information we collect may be processed in the United States or other countries that may have different data-protection laws than your country. Where required, we use appropriate safeguards for international transfers.
13. Third-Party Links
The Site may link to third-party websites or services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.
15. Contact Us
For questions or requests regarding this Privacy Policy, contact us at info@webgemstudios.com.